Baptist Medical Center

Health•Southbank
Southbank hospitalUS News rankedWheelchair accessible
3.40EXTERNAL RATING
2,500 external review signalsAverage 3.40 from Google 4.4 (2,397 reviews) and Yelp 2.4 (103 reviews)

External Reputation Indicators

Google rating
4.4/5.0
2,397 external review signalsView source
Yelp rating
2.4/5.0
103 external review signalsView source
Research What Jacksonville residents should know
Baptist Medical Center is the downtown-river hospital campus at 800 Prudential Drive, Jacksonville, FL 32207, on the Southbank of the St. Johns River. Google Places lists the phone as (904) 202-2000. This Stay Safe Jax page is Baptist Medical Center Jacksonville on Prudential Drive. It is not Baptist Medical Center South on Old St. Augustine Road, and it is not a San Marco clinic. The public hospital sits on the Southbank in the 32207 zip code, across the river from downtown Jacksonville. Public ratings on this page are stored snapshots, not live scores. Google Places currently lists Baptist Medical Center Jacksonville at 4.4 from 2,397 reviews for the 800 Prudential Drive campus, the same place ID stored here and the same match title: Baptist Medical Center Jacksonville. Stay Safe Jax has no stored Yelp rating for this hospital, so the headline is the Google snapshot. Those numbers do not refresh when someone opens the page. On August 7, 2026, The Florida Times-Union reported U.S. News & World Report hospital rankings that placed Mayo Clinic in Jacksonville first in Florida and Baptist Medical Center tenth in Florida. The same story said Baptist was high performing in 17 procedures and nationally ranked in two children’s specialties. That is clinical ranking coverage, not a consumer-review score. The Google snapshot and the U.S. News placement can both be true at once. Stay Safe Jax does not treat a ranking story as a lawsuit, a license number, or a safety warning. The Jacksonville Daily Record reported on September 2, 2026 that Baptist Health received a $3.79 million building permit for a Central Services Center at San Marco East Plaza, 3563 Philips Highway. The paper said Baptist Health bought that property on December 15, 2025 for $38 million. Hoodline summarized the same project as a back-office hub in a former San Marco mall. Both outlets describe back-of-house space, not a public hospital. Do not treat 3563 Philips Highway as the Prudential Drive campus. The Better Business Bureau lists a parent profile for Baptist Medical Center and, as of this review, shows the parent file as not accredited. A BBB parent listing is not a hospital quality grade and not a court finding. Stay Safe Jax does not invent licenses, investigations, or official-website links for this campus. Google Places lists wheelchair-accessible parking, entrance, and restroom for the Prudential Drive hospital. Stay Safe Jax did not independently inspect the buildings. If you need a specific accommodation, call the hospital. Stay Safe Jax leaves warning flags at 0. Baptist Medical Center on the Southbank is a large Jacksonville hospital with a solid Google snapshot, recent Times-Union ranking coverage, and a separate Philips Highway support project that is not the public hospital.
Place

Baptist Medical Center Jacksonville is the Southbank hospital at 800 Prudential Drive, 32207 — not Baptist South on Old St. Augustine Road.

Ratings

The stored Google snapshot is 4.4 from 2,397 reviews. Stay Safe Jax has no Yelp card. Scores on this page are not live.

Record

The Times-Union reported Baptist tenth in Florida in 2026 U.S. News ranks. A $3.79 million Philips Highway permit is a back-office hub, not this campus.

Frequently Asked Questions

Google Places lists Baptist Medical Center Jacksonville at 800 Prudential Drive, Jacksonville, FL 32207, on the Southbank. The phone is (904) 202-2000. This page is not Baptist Medical Center South on Old St. Augustine Road.
No. The public hospital campus is on the Southbank at 800 Prudential Drive. San Marco is a nearby neighborhood, but Stay Safe Jax files this listing as Southbank so searchers are not sent to the wrong part of 32207.
As stored in September 2026, Google Places lists 4.4 from 2,397 reviews for Baptist Medical Center Jacksonville. That is a snapshot, not a live score. Stay Safe Jax has no stored Yelp rating, so the headline is 4.4.
The Florida Times-Union reported on August 7, 2026 that U.S. News & World Report placed Mayo Clinic first in Florida and Baptist Medical Center tenth in Florida, high performing in 17 procedures and nationally ranked in two children’s specialties.
No. The Jacksonville Daily Record reported on September 2, 2026 that Baptist Health received a $3.79 million permit for a Central Services Center at San Marco East Plaza, 3563 Philips Highway, bought December 15, 2025 for $38 million. Coverage describes it as back-of-house space, not a public hospital.
Google Places currently lists wheelchair-accessible parking, entrance, and restroom for the Prudential Drive campus. Stay Safe Jax did not independently inspect the hospital. Call (904) 202-2000 if you need a specific accommodation.

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