Mayo Clinic Emergency Department

Mayo Clinic’s Jacksonville emergency department is on the San Pablo campus at 4500 San Pablo Road South, Jacksonville, FL 32224. This Stay Safe Jax page is the emergency room, not the hospital consumer card already used on the Mayo Clinic listing, and not Mayo primary care. Visit Jacksonville notes that Mayo Clinic Hospital includes a full-service emergency department on that campus. Public ratings on this page are stored snapshots, not live scores. Google Places currently lists Mayo Clinic Emergency Room at 3.0 from 138 reviews for 4500 San Pablo Road South. Stay Safe Jax has no Yelp card for this ER pin. The headline is the Google snapshot: 3.0 from 138 reviews. Those numbers do not refresh when someone opens the page. A 3.0 emergency-room file is common. People write after long waits, night visits, and bills. Stay Safe Jax does not invent a scandal from that score. The hospital’s separate Google card is 3.6 from 1,184 reviews. That card stays on the Mayo Clinic page. Mixing the two would hide the ER’s own consumer file. CMS materials and hospital-compare explainers describe Mayo Clinic in Jacksonville as a Medicare-certified acute-care hospital with a 24-hour, EMTALA-covered emergency department. Third-party wait-time pages quote multi-hour average ED stays. Those figures change and are not treated here as a live clock. On August 7, 2026, the Florida Times-Union reported that U.S. News & World Report ranked Mayo Clinic in Jacksonville the No. 1 hospital in Florida and among the top 20 nationally for 2026–27. News4Jax reported the Honor Roll the same week. Clinical rank and a middling ER Google score can both be true. BBB lists Mayo Clinic at 4500 San Pablo Road as not accredited. Stay Safe Jax did not find a current lawsuit or Attorney General investigation aimed at this emergency department that would raise a warning flag. If you are having a life-threatening emergency, call 911. If you are choosing where to drive, this page is the San Pablo ER, not Baptist Beaches and not UF Health in Springfield. Residents can still file factual notes about parking, triage communication, visitor rules, and discharge instructions. Those notes help the next family more than a reused hospital star rating.