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REI Co-op Jacksonville

Retail•St. Johns Town Center
REI Co-opTown CenterSame store as REI Jacksonville
3.75EXTERNAL RATING
509 external review signalsAverage 3.75 from Google 4.5 (494 reviews) and Yelp 3.0 (15 reviews)

External Reputation Indicators

Google rating
4.5/5.0
494 external review signalsView source
Yelp rating
3.0/5.0
15 external review signalsView source
Research What Jacksonville residents should know
REI Co-op Jacksonville is the member-owned outdoor retailer at 4862 Big Island Drive, Jacksonville, FL 32246, in the Markets at St. Johns Town Center. Google Places lists the phone as (904) 996-1613. This Stay Safe Jax page is the same physical store as the REI Jacksonville listing. Residents should treat those two slugs as one shop. It is not a second warehouse, not a Southside strip-center sporting-goods store, and not Black Creek Outfitters on Skinner Lake Drive. REI is a consumer co-op. Shoppers can buy without a membership; members receive the co-op’s advertised member benefits. The Florida Times-Union’s February 28, 2013 opening story said the 23,400-square-foot Jacksonville store was the first REI in Florida and that manager Kara Montgomery expected a smaller member share than in North Carolina because the brand was new to the state. That is the public origin of this Town Center co-op, not a second grand opening and not a later relocation. The Jacksonville Daily Record’s February 4, 2022 story on Black Creek Outfitters closing after the Butler family sold 10051 Skinner Lake Drive noted that sporting-goods stores had opened in the Town Center development, including REI in The Markets at Town Center. The Times-Union’s January 31, 2022 closing story placed Black Creek next to the retail hub that grew after St. Johns Town Center opened in 2005. Those pieces keep this listing on Big Island Drive and stop anyone from treating a closed neighbor as this co-op. Public ratings on this page are stored snapshots, not live scores. Google Places currently lists REI at 4.5 from 494 reviews for 4862 Big Island Drive, the same place ID used on the REI Jacksonville page. Stay Safe Jax has no stored Yelp rating, so the headline is 4.5 from 494 reviews. Those numbers do not refresh when someone opens the page. A 4.5 file on a national outdoor co-op is a strong, ordinary retail score. Stay Safe Jax does not invent a lawsuit or a product-safety case to balance it. Google currently lists Monday through Friday 9:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 9:00 p.m., and Sunday 10:00 a.m. to 7:00 p.m. Google Places lists wheelchair-accessible parking and entrance. It does not list a wheelchair restroom. Stay Safe Jax did not independently inspect the sales floor. Stay Safe Jax leaves warning flags at 0. There is no current sourced warning in the facts used here. Residents who landed on this Co-op slug should treat it as the Town Center REI, not a different club store. Check Google the day you shop, because holiday hours change. A co-op slug and a store slug in the same catalog can look like two warehouses. They are not. 4862 Big Island Drive is the only public REI Places card Stay Safe Jax attached. Membership questions belong at the counter, not in invented dues on this page. The 2013 Times-Union story remains the opening record. Use the REI Jacksonville page if you want the longer first-in-Florida writeup; use this page if you searched Co-op. Hours and the 4.5 snapshot are the same.
Place

REI Co-op Jacksonville is the Town Center store at 4862 Big Island Drive — the same shop as REI Jacksonville.

Ratings

The stored Google snapshot is 4.5 from 494 reviews. Stay Safe Jax has no Yelp card. Scores on this page are not live.

Record

The Times-Union said Florida’s first REI opened here on February 28, 2013.

Sources & resources
Rating sourceGoogle business listing and ratingRating sourceYelp business listing and ratingNews articleTimes-Union: REI opens in Jacksonville (Feb. 28, 2013)Stay Safe JaxStay Safe Jax — REI Jacksonville (same store)News articleTimes-Union: Black Creek Outfitters closing (Jan. 31, 2022)News articleDaily Record: End of an era for Black Creek Outfitters (Feb. 4, 2022)Stay Safe JaxStay Safe Jax — St. Johns Town Center

Frequently Asked Questions

No. Both Stay Safe Jax slugs match 4862 Big Island Drive at St. Johns Town Center. There is one public Google listing.
REI sells to the public. The 2013 Times-Union opening story discussed membership rates at the new Florida store. Membership rules can change. Ask the store; Stay Safe Jax does not invent current dues.
As stored in September 2026, Google Places lists 4.5 from 494 reviews for the Big Island Drive store. That snapshot is not live. Stay Safe Jax has no stored Yelp rating, so the headline is 4.5.
The Florida Times-Union reported that the first Florida REI opened February 28, 2013, at Markets of Town Center.
Google currently lists Monday through Friday 9:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 9:00 p.m., and Sunday 10:00 a.m. to 7:00 p.m. Hours change. Check Google the day you go.

Community Notes

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Stay Safe Jax Reviews

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February 28, 2013 · The Florida Times-Union

Times-Union: First Florida REI opens at Town Center

The 23,400-square-foot co-op was Florida’s first REI, next to St. Johns Town Center.

The Times-Union’s 2013 opening story is the same public record used on the REI Jacksonville page. Stay Safe Jax repeats it here so the Co-op slug is not an empty duplicate.
Open original article

Published references

Sources & supporting documents

These are the Google, Yelp, news, BBB, government, and other public pages currently stored for this profile. Links open the original source so residents can review the information directly.

Rating source

Rating source

Google business listing and rating

Matched listing: REI

Rating captured Sep 6, 2026
Open source
Rating source

Yelp business listing and rating

Matched listing: REI Co-Op

Rating captured Jun 12, 2026
Open source

News article

News article

Times-Union: REI opens in Jacksonville (Feb. 28, 2013)

Open source
News article

Times-Union: Black Creek Outfitters closing (Jan. 31, 2022)

Open source
News article

Daily Record: End of an era for Black Creek Outfitters (Feb. 4, 2022)

Open source

Stay Safe Jax

Stay Safe Jax

Stay Safe Jax — REI Jacksonville (same store)

Open source
Stay Safe Jax

Stay Safe Jax — St. Johns Town Center

Open source

Source links document where information was found. External ratings and business details can change after the capture date.

Score breakdown

Safety86%
Accessibility80%
Response84%

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